Shipping Policy

Last Updated: June 2026

Thank you for shopping with us! We are committed to preparing and shipping your order as quickly and carefully as possible.

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will contact you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (when available)

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor your package’s progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier directly.

Damaged Items

We carefully package all products to ensure they arrive safely. If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can assist you.

Warm Weather Disclaimer

Because our products are made with natural ingredients, shea butter may soften or melt during transit in hot weather. This does not affect the quality or effectiveness of the product. Simply allow the product to return to room temperature and, if desired, place it in a cool area until it firms up.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Pureleafbotinfo@gmail.com